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<Summary> YATB, Yet Another Technology Blog </Summary>

Tuesday, March 18, 2008

Chatter Bots and Humans: What is the difference?

Have you ever tried Alice, the chatter bot in your EMACS editor? If yes, then how easy was it for you to find out the difference between the both? I bet it won’t have taken more than 30 seconds that human race is still better than the robo one. However, what happens when you just open up a academic institute's website at around 00:30 and it pops up a window with the following message:

Agent : Good Morning
Agent : Welcome to LivServ HelpDesk
Agent : How may i help you

I am curious now, have these people really put in a chatter bot? And I start off..

Guest : Are you awake?
Agent: Yes
Agent : May I know your requirement please ?
Guest : Are you awake? # I reckon the above are standard chatter bot response. Lemme ask again.
Agent: Yes
Guest : How come are you awake? # Hmmm,… Interesting.
Agent: We Provide 24/7 support # Now, this one seems like something else.
Guest: Is this some computerized agent or manual?
Agent : This is manual. #Whoops!
Guest : Oh I am sorry then for bothering you, I will look for info myself
Agent : You are welcome.

Guess which website would probably feel the need to invest thousands of rupees in providing live customer care?


I have absolutely no clue, none whatsoever though as to why an educational institute would need to invest money into providing 24/7 customer support services. I am ready to believe that providing education is a service, but IMO, this live support seems to be stretching it a bit too far.

Now as regards to answering as to how to differentiate between a chatterbot and a human? Simply ask :)

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